MY ITEM IS FAULTY/MISSING?
In the event you have received a faulty/defective item or goods are in any way faulty, please email us within 24 hours of receipt with the following information:
• Your order ID
• Which item is damaged
• A description of the fault
• Photographic evidence
Unless proof of damage has been verified by a member of our customer care team, we cannot action a refund or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified as soon as possible.
Please do not return any damaged goods unless advised by a member of our customer care team, it may result in a slower resolution time.
CAN I CANCEL OR MAKE A CHANGE TO AN EXISTING ORDER?
No, once your order has been placed and your order confirmation has been emailed to you, you cannot cancel or amend your order. If you wish to exchange or return your order once you have received it, please refer to the returns and exchanges policy.